Refund policy

Return & Refund Policy

At Sovereign Celeste, we strive for perfection. However, if your order arrives damaged or incorrect, we are here to help.

1. Damaged or Defective Items If your item arrives damaged or defective, please contact us within [7 days] of delivery at [Sovereignceleste@gmail.com]. You must include:

• Your order number

• High-quality photos or a video showing the damage/defect

2. Wrong Item Sent If you received the wrong product, please notify us immediately with photos of the item and the shipping label. We will arrange a replacement at no extra cost to you.

3. Change of Mind To maintain our high standards of hygiene for skincare and comfort products, we do not accept returns or provide refunds for change-of-mind purchases once an order has been shipped.

4. Shipping Delays As we source globally to provide the best value, shipping times may vary. Refunds will not be issued for items currently in transit. If an item is officially declared "lost" by the carrier, a full refund or replacement will be provided.

5. Return Address Please do not send items back to the address on the package. Contact us first to receive the correct return authorization and warehouse address.